Ribasol 2 bed apartment 3301 BEWARE
This was our first visit to Arinsal which is a really beautiful little town. We were really unfortunate with the accommodation however!
Worst of all, and most importantly, we had a very serious THEFT at the apartment. We were out for 6 hours and during that time someone WITH A KEY gained entry and stole our two very valuable watches, a necklace and some earrings. Yet left everything else and no mess. There was absolutely NO sign of a break in. As there is literally only a few rooms in our block occupied someone knew there were valuables in the apartment and targeted it whilst we were out. The apartment was not cleaned at all so it was not a maid.
Yet when contacting the 'office', as there is literally no one on site to help if you have any issues, we were told that they couldn't do anything for us and we should call the police. Not even a "oh my goodness, that's never happened here before" or a "we are so sorry to hear that, please come to the office and we will help you report this to the police." It was very abrupt and pretty unbelievable and dare I say suspicious.
We were then left to report the theft to the local police station where literally NO ONE speaks English and were told it would be investigated.
Simply take our advice and DO NOT STAY in this place. There are much better places in terms of access and security. The whole experience is very bizarre. We were told by the office when we reported the theft that "it was nothing to do with them, anyone could have a key to the apartment as they can be copied". Isn't that exactly what you want to hear when your looking to book a holiday for your young family?!
Sadly we thought by paying quite a bit more for accommodation (two bed family apt) that we'd at least be secure (no safe box in the room!) and wouldn't have to get multiple lifts to our room after a busy day skiing. The customer service is awful. Totally unhelpful and a dreadful start to the new year.
The apartment is actually a managed let through MyAndorraHolidays.com and sub-managed by CISA SERVEI (a team of 4).
Regarding the actual apartment -
Upon arrival we had to go to another location (8 minutes drive away) to get the keys after finally finding somewhere to park the car.
We were then met at the apartments by a man who was sent there to show us the way to our room, as the place is such a maze and we were told that we wouldn't be able to find the room on our own!
The trek to the room is absolutely ridiculous. We had to get three separate lifts and walk through multiple corridors which were completely uninhabited as it appears only a few rooms are in use through the whole half finished apartments! The light switches in the corridors are on timers so by the time you reach each lift you are in pitch black! Terrifying for our young children and certainly not something you feel comfortable doing alone at night!
The apartment was missing wine glasses and a chopping board and even a tea towel would have been good in a 'self catering place'. There was also no hairdryer, despite advertising this. When asking for one to be delivered, it was promised by 2pm the following day yet still hadn't arrived by 8pm on New Year's Eve when we were due to go out. When it was finally brought to the door it was the oldest hairdryer I'd ever seen.
PLEASE don't go near this company or apartment. It's not safe. We have stayed in so many places and this has never happened before. We wouldn't want anyone to go through the same.
This was our first visit to Arinsal which is a really beautiful little town. We were really unfortunate with the accommodation however!
Worst of all, and most importantly, we had a very serious THEFT at the apartment. We were out for 6 hours and during that time someone WITH A KEY gained entry and stole our two very valuable watches, a necklace and some earrings. Yet left everything else and no mess. There was absolutely NO sign of a break in. As there is literally only a few rooms in our block occupied someone knew there were valuables in the apartment and targeted it whilst we were out. The apartment was not cleaned at all so it was not a maid.
Yet when contacting the 'office', as there is literally no one on site to help if you have any issues, we were told that they couldn't do anything for us and we should call the police. Not even a "oh my goodness, that's never happened here before" or a "we are so sorry to hear that, please come to the office and we will help you report this to the police." It was very abrupt and pretty unbelievable and dare I say suspicious.
We were then left to report the theft to the local police station where literally NO ONE speaks English and were told it would be investigated.
Simply take our advice and DO NOT STAY in this place. There are much better places in terms of access and security. The whole experience is very bizarre. We were told by the office when we reported the theft that "it was nothing to do with them, anyone could have a key to the apartment as they can be copied". Isn't that exactly what you want to hear when your looking to book a holiday for your young family?!
Sadly we thought by paying quite a bit more for accommodation (two bed family apt) that we'd at least be secure (no safe box in the room!) and wouldn't have to get multiple lifts to our room after a busy day skiing. The customer service is awful. Totally unhelpful and a dreadful start to the new year.
The apartment is actually a managed let through MyAndorraHolidays.com and sub-managed by CISA SERVEI (a team of 4).
Regarding the actual apartment -
Upon arrival we had to go to another location (8 minutes drive away) to get the keys after finally finding somewhere to park the car.
We were then met at the apartments by a man who was sent there to show us the way to our room, as the place is such a maze and we were told that we wouldn't be able to find the room on our own!
The trek to the room is absolutely ridiculous. We had to get three separate lifts and walk through multiple corridors which were completely uninhabited as it appears only a few rooms are in use through the whole half finished apartments! The light switches in the corridors are on timers so by the time you reach each lift you are in pitch black! Terrifying for our young children and certainly not something you feel comfortable doing alone at night!
The apartment was missing wine glasses and a chopping board and even a tea towel would have been good in a 'self catering place'. There was also no hairdryer, despite advertising this. When asking for one to be delivered, it was promised by 2pm the following day yet still hadn't arrived by 8pm on New Year's Eve when we were due to go out. When it was finally brought to the door it was the oldest hairdryer I'd ever seen.
PLEASE don't go near this company or apartment. It's not safe. We have stayed in so many places and this has never happened before. We wouldn't want anyone to go through the same.