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About Andorra About Us FAQ Working in Arinsal Mountain Safety Booking Conditions Privacy Policy Cookie Policy Contact Us

Agency Booking Conditions

Except where otherwise specified, we, Travel Booker Limited, a company registered in England with company number 06916818 and registered office address of The Maltings, East Tyndall Street, Cardiff, CF24 5EA trading as Andorra Resorts, Arinsal.co.uk, Pasdelacasa.com, Soldeu.com, Encamp.ski, Canillo.ski and Andorra Airport Transfers act only as an agent in respect of all bookings we take and/or make on your behalf.

We accept no liability in relation to any contract you enter into or for any travel arrangements or other services you purchase (“Arrangements”) or for the acts or omissions of any supplier or other person(s) or party(ies) connected with any arrangements.  For all Arrangements, your contract will be with the supplier of the arrangements in question (the “Supplier/Principal”).

Covid-19: This page: www.andorraresorts.com/covid-19/ forms part your booking agreement, and is subject to change during the winter.  Please also pay particular attention to the Force Majeure section within the booking conditions.

By booking with us the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:-

  • has read these Agency Terms and Conditions and has the authority to and does agree to be bound by them;
  • consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements;
  • is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services;
  • accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. Contract

When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Arrangements, as specified on your confirmation invoice.

As agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the services provided by them. Your booking with us is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you are advised to read both carefully prior to booking. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal's liability to you. Please ask us for copies of these if you do not have them.

2. Booking

Once you have placed a booking with us, we will proceed to confirm that booking with the Supplier/Principal.

Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you a confirmation voucher on their behalf, or if you have paid a deposit, when we send you the confirmation of deposit payment.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Arrangements or other persons necessary for the provision of your Arrangements.

The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.

3. Payment

In order to book your chosen Arrangements, you must pay a deposit as required by the Supplier/Principal of the Arrangements (or full payment if you are booking within 8 weeks of departure, if you are booking a Ski Pack or if full payment is otherwise requested by the Supplier/Principal). You must also pay all applicable booking fees.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for Arrangements will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

Payment may be made by with a credit or debit card via our online shop or by telephoning +44 (0) 2921 286655, or by direct payment to our bank account (details available upon request).

4. Prices

We, on behalf of the Supplier/Principal, reserve the right to amend advertised prices at any time.  We also reserve the right to correct errors in both advertised and confirmed prices.

Special note: changes and errors sometimes occur.  You must check the price of your chosen Arrangements at the time of booking.

5. Insurance

We strongly advise that you take out a policy of insurance in order to cover you and all members of your party against the cost of cancellation by you, the cost of assistance (including repatriation) in the event of accident or illness, loss of baggage and money and other expenses. Some Supplier/Principals require that you have such insurance in place. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

6. Special Requests

If you have any special requests (for example dietary/medical requirements, cots, room location, ski instructor or model of ski) please let us know at the time of booking. We will pass on all such requests to the Supplier/Principal, but we can't guarantee that they will be met and we will have no liability to you if they are not.

7. Changes & Cancellations By You

Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive it and pass on your request to the supplier. Proof of sending is not proof of receipt, therefore you are advised to also confirm all changes by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, and liaise with the Supplier/Principal on your behalf, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Arrangements.

The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee for any changes or cancellations: for ski pack bookings, 15% of the booking total; for accommodation only bookings, an administration fee equal to the deposit paid; and for any other changes or cancellations (such as transfers), 15% of the booking total. You will be notified of the exact charges at the time of amendment or cancellation.

If you do not turn up for your booked Arrangements at the confirmed time or date without cancelling, the Supplier/Principal will apply their own cancellation charges, which will likely be 100% of the cost of the Arrangements.

Please also note that some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.

8. Changes & Cancellations By The Supplier/Principal

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative Arrangements offered by the Supplier/Principal but we will have no further liability to you.

If the Supplier/Principal offers you the choice of alternative Arrangements or a refund, you will need to let us know your choice within the time frame stipulated. If you fail to do so, the Supplier/Principal is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your Arrangements by the Supplier/Principal under your contract with them.

9. Our Responsibility For Your Booking

Your contract is with the Supplier/Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

10. Visas and Passport Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates prior to travel. Neither we nor the Supplier/Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

11. Complaints

Because the contract for your Arrangements is between you and the Supplier/Principal, any queries or concerns about your Arrangements should be addressed to them. If you have a problem with your Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If you wish to complain when you return home, write to the Supplier/Principal. You will see their name and contact details in any confirmation documents we send you.   We will of course assist you with this if you wish - please contact us if so. Any assistance given by us will be given on a goodwill basis in our capacity as agent.

If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

12. Accommodation Ratings & Standards

All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your Arrangements. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

13. Documentation & Information

All descriptions and content in our brochure, website or otherwise issued by us is done so on behalf of the Supplier/Principal(s) in question are intended to present a general idea of the services provided by the Supplier/Principal(s) in question. Not all details of the relevant services can be included in our brochure or on our website. All services shown are subject to availability. If you require any further details, in respect of any Arrangements or any other services please contact us providing details of the additional information needed.

Photographs of equipment and other images are for illustration only.  The equipment or services supplied to you in resort will be of the standard selected by you at the time of booking.

14. Accuracy of Prices & Brochure Details

The information and prices shown in our advertising material or on our website or otherwise may have changed by the time you come to book your Arrangements. Although we make every effort to ensure the accuracy of the brochure information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen Arrangements with us at the time of booking. 

15. Force Majeure

Except where otherwise expressly stated in these Agency Booking Conditions neither we nor the applicable Supplier/Principal will be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our, the Supplier/Principal or their supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination,  the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

Brexit Implications: please note that certain Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control and outside the control of the Supplier/Principal, we and they would treat any such changes as Force Majeure.

Covid-19 Implications: please note that certain Arrangements may be affected by restrictions put in place by local and/or national governments and/or Suppliers/Principals in order to deal with Covid-19.  We will continue to monitor this situation and work with the Suppliers/Principals to minimise any disruption, and will advise you as soon as we can of any changes or restrictions.  Since this is something outside our control and outside the control of the Supplier/Principal, we and they would treat any such changes as Force Majeure.  Please keep up-to-date with any Covid-19 updates at www.andorraresorts.com/covid-19/.

16. Law & Jurisdiction

These Agency Booking Conditions are governed in all respects by English law.  Any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

17. Language

This agreement is drafted in the English language.  If this agreement is translated into any other language, the English language version shall prevail.

Updated: July 2020

 

 
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